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Frequently Asked Questions

Assisted Living

Q. Do I have to sign a lease?

A. Lutheran Crossings requires that each assisted living resident sign an Admissions Agreement.  The agreement is a legally binding contract that outlines the conditions of becoming a resident of our assisted living program. 

Q. May I bring my own furnishings to Lutheran Crossings assisted living?

A. Of course. We believe that the best way to make your suite feel like home, is to fill it with items that are an extension of family, friends, and fond memories.

Q. How do you accommodate those living with Alzheimer’s disease or dementia to keep them safe?

A. Our assisted living residence has a dedicated wing for those living with Alzheimer’s and/or dementia with a keypad entry and exit system. Only those with the entry code (or an employee badge) may enter or exit the wing. This system prevents residents with a memory deficit from wandering off the wing.

Q. Can I bring my dog or cat to live with me?

A. Lutheran Crossings is a pet-friendly facility. Our pet policy allows for resident to bring along their cat or small dog (currently owned pets) to live with them. A pet policy must be reviewed and signed. A $500 (one-time) fee is required. Residents must be able to take care of their own pet, including walking and picking up after their dog in designated areas. All required vaccinations and licensing must be current and renewed regularly.

Skilled Nursing & Rehabilitation Care

Q. How do we pay for care at Lutheran Crossings?

A. Health care coverage depends on whether the resident needs short-term or long-term care. Lutheran Crossings accepts private pay, a variety of HMOs, Medicare, and Medicaid. Our admissions team will help you determine which source of payment is applicable to the situation. For short-term residents, Medicare pays 100% for first 20 days and for the remaining 80 days residents may have a co-pay depending on secondary insurance.
 
Long-term care residents are required to complete a financial application that is reviewed and approved for admission..

Q. Is therapy available 7 days a week?

A. Most rehabilitative services are provided on a regular schedule, Monday - Friday. However, when needed, weekend services are provided.

Q. How many hours of therapy a day do rehabilitation patients receive?

A. Each patient’s needs and tolerance is different. Our team of rehabilitation therapists works alongside your physician to provide recommendations. On average, short-term patients receive approximately 1.5 hours of therapy a day. They may receive up to 3 hours, depending on their need.