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Billing & Insurance

All insurance benefits are verified prior to your admission.  You will be asked to provide us with copies of Insurance Cards, such as Medicare, Aetna, Horizon, AARP, etc. upon admission. If we do not have these on file, we may not be able to bill your insurance company; therefore, you will be required to pay for all applicable services provided.


Medicare covers semi-private rooms, meals, skilled nursing and rehabilitative services, and other medically necessary services and supplies. In order to qualify for these services, Medicare requires a 3-day minimum, medically necessary, inpatient hospital stay for a related illness or injury within 30 days of your admission. An inpatient hospital stay begins the day the hospital formally admits you as an inpatient and does not include the day you are discharged.

You may get coverage of skilled nursing care or skilled therapy care if it’s necessary to help improve your condition, maintain your current condition or prevent or delay it from getting worse. To qualify for care in a skilled nursing facility, your doctor must certify that you need daily skilled care.

Medicare will cover the first 20 days at 100%, as long as you have not recently used days at another facility. Your Medicare co-payment begins on the 21st day through the 100th day at $164.50 each day, which changes annually. If you have a secondary insurance we will submit your co-payment obligation to them for you. If your insurance company denies payment for any reason, the balance will be forwarded to you for payment.

Medicare does not cover long-term care or custodial care.


If you have coverage with a Managed Care or Medicare Replacement Insurance plan, there may be a deductible/co-payment obligation which will be billed to you. The insurance company requires us to provide periodic updates of your progress and will determine, based on the information provided, if they will continue to cover your stay.

There is no guarantee as to how long your insurance company will approve your stay or that Medicare will cover your complete 100 days. Our Social Services Department will keep you updated with any changes to your coverage.

No insurance company covers any personal charges, such as television, telephone, beauty/barber, etc. If you choose any of these services, you will receive a statement for services provided.

If you are planning to remain at Lutheran Crossings at Moorestown after your Medicare or Insurance benefits have been discontinued or exhausted, please schedule an appointment with the Admission Office to discuss further details and financial requirements for long-term placement.

Please feel free to contact the Lutheran Crossings’ Billing Office if you have any questions or require additional information:

Billing Specialist
Phone: (856) 813-5804
Fax: (856) 727-4974
Email: .(JavaScript must be enabled to view this email address)

Billing Manager
Phone: (609) 699-4123
Fax: (609) 747-4123
Email: .(JavaScript must be enabled to view this email address)