To promote the privacy and safety of our patients and residents, Lutheran Crossings at Moorestown is committed to abiding by local, state, and federal laws and to meeting or exceeding ethical standards. Lutheran Crossings has established a broad-based Corporate Compliance Program to keep that commitment. As a participant in the Peace Church Compliance Program – a nationwide group of faith-based, nonprofit long term care organizations dedicated to corporate compliance – Lutheran Crossings, and its parent organization (LSMNJ), has established a “Code of Ethics & Business Integrity.” The scope of the Corporate Compliance Program encompasses a wide range of health and community issues, including the prevention of fraud and abuse, assurance of privacy, security of protected client information, as well as investigation and resolution of possible regulatory non-compliance.
Questions about the Lutheran Crossings’ Corporate Compliance Program or concerns regarding our business practices may be submitted by calling our Compliance Hotline at 1-800-211-2713. All complaints/concerns will be promptly investigated.
As a part of Lutheran Social Ministries of New Jersey, Lutheran Crossings is included as one of its "Covered Entities" under the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA. As such, Lutheran Crossings is required to notify residents of how their medical information may be used and disclosed and how residents may access their medical information, in a "Notice of Privacy Practices." This notice can be accessed below.
For further information, please contact the Executive Director of Compliance and Quality Assurance at (609) 386-7171.
Lutheran Crossings at Moorestown
Lutheran Crossings residents have special rights that are guaranteed by law. The New Jersey State Department of Health and Senior Services has prepared this information to help you and your families understand our resident rights. At Lutheran Crossings we want to make sure our residents’ rights are respected and enforced because their safety, well-being, and happiness are very important to all of us. Residents and their families have the right to voice complaints without being threatened or punished by calling the toll-free number, (800) 792-9770. Lutheran Crossings Enhanced Living at Moorestown is also required to provide names, addresses, and telephone numbers (see below) of the government agencies to which complaints and questions can be voiced. This information is also posted throughout our facility.
Here are two government agencies you can call or write for information and assistance.
OFFICE OF THE OMBUDSMAN
FOR THE INSTITUTIONALIZED ELDERLY
240 West State Street
P.O. Box 852
Trenton, New Jersey 08625-0852
(877) 582-6995 (toll-free)
NEW JERSEY DEPARTMENT OF HEALTH AND
SENIOR SERVICES LONG TERM CARE SYSTEMS
P.O. Box 360, Trenton, New Jersey 08625-0360
Complaints: (800) 792-9770 (toll-free)
Questions: (800) 367-6543 (toll-free)